Bpo Trainer

5 months ago


Mumbai Maharashtra, India Webbizzare Full time

Plan, develop and facilitate internal training for new and existing personnel.
- Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
- Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainees progress and overall performance during training.
- Provide constructive coaching and feedback to associates
- Training effectively and efficiently.
- Design and evaluate training and performance interventions (pre and post training assessment)
- Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams.
- Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
- Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
- To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
- Publish daily / weekly / monthly reports to stake holders
- Maintain historical data for the associates trained
- Excellent Communication skills written and verbal
- Excellent presentation skills
- Delivers results with mínimal or no supervision.

Interested Can Call at
9821765157

**Salary**: Up to ₹900,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- trainer: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person


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