Associate Quality Assurance Administrator

2 weeks ago


Hyderabad, India WELLS FARGO BANK Full time

**About this role**:
Wells Fargo is seeking an Associate Quality Assurance Administrator...

**In this role, you will**:

- Provide quality control support
- Perform Call Monitoring and ensure control procedures are followed
- Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions
- Document quality issues and performance measures for management review
- Provide support to the business line staff in the areas of reporting and business documentation
- Evaluate the quality and accuracy of Call agent
- Work closely with both internal and external customers to meet their service needs
- Provide information and assist in the feedback and education to staff

**Required Qualifications, US**:

- 6+ months of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Required Qualifications, International**:

- Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Graduate
- Preferred Experience in Call Monitoring or Customer Service

**Job Expectations**:
**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



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