Customer Support Associate

2 weeks ago


Mohali, India Aether Software Solutions Pvt. Ltd. Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Salary Range: 15k to 20k**

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Flexible shift
- Morning shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)
- Hindi (preferred)



  • Mohali, India BSCJ Enterprises Full time

    _**Hiring for Customer Support Association **_Qualification : 12th + Any Graduate Location : Mohali Salary : 10000 to 14000 Shift : Rotational shift Fresher & Exper both can apply Communication skills : Good communication skills Fully vaccsinated Interview Mode : Face to face / telephonic Office Address : C133, 4th Floor above gold gym Phase 8 Industrial...


  • Mohali, India Support Enhancers Full time

    We are in search of a proficient **Customer Support Executive for our Retail & Wholesale Ecommerce venture**. - **Your role will encompass the following key aspects**:_ **1. Requirements: Essential Skills/Experience** Proficiency in MS Tools (Excel, Word & PPT) Familiarity with inventory systems (Tally or Busy) Strong written and verbal English skills...

  • Sales Associate

    1 month ago


    Mohali, India Tie Support Services Full time

    **Tie Support Soultions, is an international insurance company is looking for in-house Sales Associates at our Mohali branch. The Salesperson connects with customers in US and his responsibilities to bring new clients and contact his clients on monthly basis to analyze their accounts.** **We offer month plus bonuses in Dollars.** **Salary**: ₹275,000.00...


  • Mohali, India Venture Quest Full time

    International-Voice/Non-voice process. - Ensure customer satisfaction and provide professional customer support. Excellent English Ability to compose grammatically correct, concise & accurate paragraphs Must be comfortable in rotational shifts UG/Grad Fresh/Exp. Immediate joiners only Work from office only **Perks and benefits** Good Salary & Incentives 5...


  • Mohali, India Venture Quest Full time

    International-Voice/Non-voice process. - Ensure customer satisfaction and provide professional customer support. Excellent English Ability to compose grammatically correct, concise & accurate paragraphs Must be comfortable in rotational shifts UG/Grad Fresh/Exp. Immediate joiners only Work from office only **Perks and benefits** Good Salary & Incentives 5...


  • Mohali, Punjab, India Venture Quest Full time

    This is a full-time on-site role for a Customer Service Executive Customer Service Executive located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive...


  • Mohali, India Maa Ganga Travels Full time

    Full job description This is a full-time on-site role for a Premium Customer Support Executive chat/voice process located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction...


  • Mohali, India Talentport Full time

    Greetings from Talentport Recruitment Services !!! BPO-Customer Care Associate (Mohali)-International Voice/Non-voice Process **Work Location**: Mohali /Chandigarh **Shifts**: Rotational shifts **Salary - 17k-30 K CTC** **Good communication skill required** **Fresher can apply, it would be kick start for them** Job Responsibilities and Skills: -...


  • Mohali, Punjab, India Primefox Infotech Full time

    **Skills Required**: 1. Excellent English communication skills 2. Strong interpersonal skills 3. Adaptive and quick learner 4. Good, smooth, calm, enthusiastic communicator **Responsibilities**: 1. Generating high-quality leads following established SOPs 2. Utilizing rebuttal techniques to address customer queries 3. Making outgoing calls to generate...


  • Mohali, Punjab, India Primefox Infotech Full time

    **Skills Required**: 1. Excellent English communication skills 2. Strong interpersonal skills 3. Adaptive and quick learner 4. Good, smooth, calm, enthusiastic communicator **Responsibilities**: 1. Generating high-quality leads following established SOPs 2. Utilizing rebuttal techniques to address customer queries 3. Making outgoing calls to generate...


  • Mohali, Punjab, India Venture Quest Full time

    Handle Queries, Requests & Complaints from customers Ensuring end to end resolution Significant improvement in customer experience International voice/non-voice process Escalate unresolved queries and maintain records **Job Types**: Full-time, Fresher Pay: ₹14,000.00 - ₹33,000.00 per month **Benefits**: - Health insurance - Leave encashment - Paid...


  • Mohali, India Virtual Oplossing Full time

    Represent the customer in all aspects of the business. - Present the perspective of customer in internal meetings involving business and product decisions. - Ensure a great customer experience. **Tasks** - Speaking to customers to understand their goals and requirements and providing inputs to the business and product teams - Solve issues, questions, and...


  • Mohali, India Hire Lab Career Solutions Full time

    Designation - Customer Service Associate Qualification - 12th and above Shifts - Rotational Salary - 13000/- to 18000/ - Skills - Good English communication **Salary**: ₹13,000.00 - ₹18,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Mohali, Punjab: Reliably commute or planning to relocate before starting work...

  • Customer Support

    4 weeks ago


    Mohali, India Bridging Technologies Full time

    **Bridging Technologies is hiring for Customer Service Agent** **Experience**:1+ years in theinternational voice process **Location**:Mohali **Job Summary** We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication...


  • Mohali, India Talentport Full time

    **Greetings from Talentport Recruitment Services** BPO- Customer Care Associate (Mohali) International voice/ Non Voice process **Work location - Mohali** **Shifts - Rotational Eve and Night Shifts** **Salary - 20CTC- 32CTC** **Good communication skills required** **Fresher can apply, it would be kick start for them.**Responsibilities**:_ -...

  • Customer Care

    1 month ago


    Mohali, India KVC CONSULTANTS Full time

    We are hiring for a non Voice process in Mohali***: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are...

  • Customer Care

    1 month ago


    Mohali, India KVC CONSULTANTS Full time

    We are hiring for a non Voice process in Mohali***: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are...


  • Mohali, India John Deere Full time

    Title: CUSTOMER SUPPORT REPRESENTATIVE - 95655 Primary Location: Indien (IN) - Punjab - Mohali Organizational Group: A&T SM Ag&Turf/R1/R2 Personnel Area: JD India-Branch Function: Customer & Product Support GJE Job Title: Customer Support Representative III Job Grade: 06 Exemption Status: Exempt Hiring Manager: Satvinder S Singh Title: CUSTOMER SUPPORT...


  • Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Customer Support

    1 month ago


    Mohali, India Ditinus™ Technology Private Ltd. Full time

    We are hiring with our Client for BPO sector :-Position: Customer Support Location: Mohali, PunjabExperience: FresherQualification: 12th Pass Shift: Day shift (6 day working) Rotational weak offSalary: 31,500 CTC Extremely high communication skills along with extremely good grammatical and sentence formation skills.Skill Set :  Exceptional Problem solving...