Lza Samples Customer Support

3 months ago

Pune Maharashtra, India Lubrizol Corporation Full time

**About Lubrizol**

**PURPOSE**:

- Serve as the primary contact and focal point for a designated group of customers in managing commercial samples.
- Ensure effective communication to the customer, commercial organization, and supporting departments.

**RESPONSIBILITIES / ACCOUNTABILITIES**:

- Commercial Samples Processing:

- Process requests for free of charge commercial product samples in accordance with established policies, procedures, and tools.
- Obtain appropriate approvals for sample requests.
- Follow internal guidelines to ensure accurate documentation and tracking of sample requests.
- Coordinate with relevant departments to ensure timely delivery of samples to customers.
- Proactively follow up with customers to gather feedback on samples and address any concerns or issues.
- Customer Inquiries and Issue Resolution:

- Handle incoming customer inquiries, complaints, and issues related to commercial samples.
- Provide product information, technical support, and guidance to customers as needed.
- Provide prompt and accurate responses to customer queries, striving to exceed customer expectations.
- Escalate complex or unresolved issues to the appropriate internal teams or supervisors for resolution.
- Follow up with customers to ensure satisfactory resolution of their concerns.
- Documentation and Reporting:

- Maintain accurate and up-to-date records of customer interactions, sample requests, and issue resolutions in the CRM system.
- Prepare regular reports on sample feedback, trends, and issues for management review.
- Collaboration and Teamwork:

- Collaborate closely with cross-functional teams, including sales, marketing, logistics, and technical support, to ensure a seamless customer experience.
- Participate in team meetings, training sessions, and other collaborative activities to enhance knowledge and skills.

**REQUIREMENTS (education, experience, competencies and specific job requirements)**:

- Minimum of 3 years customer service experience in a manufacturing or business environment.
- Experience in handling Supply chain activities including customer service, planning, Import/export clearance etc.
- Knowledge and experience of working on E-Commerce platform.
- Basic understanding of transportation and global incoterms and ship modes.
- Accurate and precise with attention to details.
- Working knowledge of SAP.
- Export experience is a plus.
- Good written and verbal communication skills.
- Must be fluent in English verbal and written communications.
- Ability to read and write Chinese, Japanese a plus.

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.

We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.

More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.

**Job Segment**:Logistics, Supply Chain, Technical Support, ERP, Operations, Customer Service, Technology

  • LZA Samples Customer Support

    3 months ago

    Pune, India Lubrizol Corporation Full time

    About Lubrizol  The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about...

  • Customer Support Specialist for Commercial Samples Management

    2 weeks ago

    Pune, Maharashtra, India Lubrizol Corporation Full time

    About LubrizolLubrizol Corporation, a Berkshire Hathaway company, is a global specialty chemical leader. Our science delivers sustainable solutions to advance mobility, improve wellbeing, and enhance modern life.As a diverse, global team, we work together to solve some of the world's most pressing challenges through our commitment to safety, sustainability,...

  • Customer Support Executive

    6 months ago

    Pune, Maharashtra, India Shreeji Aqua Treatment Pvt.Ltd. Full time

    JOB TITLE: Customer Support Executive DEPARTMENT: Laboratory HANDLING ROLE: Sample coding/Reporting & Admin REPORTS TO: Lab Manager PRIMARY PURPOSE OF POSITION: The Customer Support Representative will provide product education (Sample Test) and handle a wide variety of questions while ensuring a world-class customer experience. Administrative working...

  • Customer Support Executive

    6 months ago

    Pune, Maharashtra, India Shreeji Aqua Treatment Pvt.Ltd. Full time

    JOB TITLE: Customer Support Executive DEPARTMENT: Laboratory HANDLING ROLE: Sample coding/Reporting & Admin REPORTS TO: Lab Manager PRIMARY PURPOSE OF POSITION: The Customer Support Representative will provide product education (Sample Test) and handle a wide variety of questions while ensuring a world-class customer experience. Administrative working...

  • Lza Supply Chain Supervisor

    3 months ago

    Pune, Maharashtra, India Lubrizol Corporation Full time

    **About Lubrizol** **Summary of the Role**: Supporting the company-wide rollout of GCC’s in the India region, this position will lead a group of CERs and planners/schedulers supporting intercompany order processing, commercial samples order processing and 3P planning & scheduling. For span of control purposes, this supervisor would manage a staff of 6-7...

  • Sample Collector

    3 months ago

    Vasai, Maharashtra, India BMT Instrumentation & Laboratories Full time

    Sample Collectors are responsible for collecting metal samples from customers from Naigaon to boisar. - Company to company sample collection of customers. - Willingness to travel in the city - Responsible and easily adaptable Driving License Compulsory Qualification At Least 10th Pass **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,000.00 -...

  • Sample Collector

    6 months ago

    Vasai, Maharashtra, India BMT Instrumentation & Laboratories Full time

    Sample Collectors are responsible for collecting metal samples from customers from Naigaon to boisar. - Company to company sample collection of customers. - Willingness to travel in the city - Responsible and easily adaptable Driving License Compulsory Qualification At Least 10th Pass **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,000.00 -...

  • Sampling Merchandiser

    6 months ago

    Mumbai, Maharashtra, India PMV Groups Full time

    Sampling Merchandiser Location: Mumbai Experience Required:9yrs **Responsibilities**: - Active Coordinate with Design team, production team and merchandiser. - Planning for new season sampling and production orders. - Work with designers in their design developments. - Work on buyer inspiration for new prints & new development. - Arrange collection/ show...

  • Sample Maker

    6 months ago

    Andheri East, Mumbai, Maharashtra, India Swaraaj Fashions Private Limited Full time

    Sample Makers cut, sew, assemble, finish and press different types of clothing by hand tools and machines according to customers' requirements, production samples, manufacturing specifications and patterns. They are also responsible for interpreting work sketches and suggesting making-up methods for production. **Job Types**: Full-time, Permanent Pay:...

  • Sampling Merchandiser

    3 weeks ago

    Mumbai, Maharashtra, India Talentmovez Full time

    **Qualification**: Bachelor's degree in Fashion Design, Textile Design, Merchandising, or a related field is preferred. **Experience**: 4 to 6 years’ experience as Sampling Merchandiser or in a similar role within Fashion/Apparel industry. **Skills**:Ø Strong leadership skills with previous experience in managing a team. Ø In-depth knowledge of...

  • Sampling Merchandiser

    6 months ago

    Worli, Mumbai, Maharashtra, India Uniforms Unlimited Full time

    **Job Description**: Ø Work towards arranging for fabric, cutting them, arranging for stitching and delivery. Ø Arranging to see that the trims and accessories are available well before its requirement from respective purchase and stores department. Ø Construction of sample. Ø Ensure that clients are updated on regular basis about their order status...

  • Sampling Merchandiser

    6 months ago

    Churchgate, Mumbai, Maharashtra, India Rise Projects Full time

    Sampling Merchandiser Location: Mumbai Experience Required:9yrs **Responsibilities**: - Active Coordinate with Design team, production team and merchandiser. - Planning for new season sampling and production orders. - Work with designers in their design developments. - Work on buyer inspiration for new prints & new development. - Arrange collection/ show...

  • Sample Coordinator

    8 months ago

    Navi Mumbai, Maharashtra, India Dow Full time

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...

  • Sampling and Production Merchandiser

    6 months ago

    Mumbai, Maharashtra, India PMV Groups Full time

    Sampling Merchandiser Location: Churchgate **Responsibilities**: **Responsibilities**: - Active Coordinate with Design team, production team and merchandiser. - Planning for new season sampling and production orders. - Work with designers in their design developments. - Work on buyer inspiration for new prints & new development. - Arrange collection/ show...

  • Sample Technician

    6 months ago

    Mumbai, Maharashtra, India Premco Global ltd Full time

    **Post - Sample Technician - Lower Parel - Mumbai** **Responsibilities**: Ø **Sample Development**: Collaborate with design and product development teams to translate design concepts into physical samples, ensuring accuracy and attention to detail. Ø **Material Selection**: Source and select appropriate SyntheticYarn ( Cotton, polyester, nylon, and...

  • Customer Support

    2 months ago

    Pimpri-Chinchwad, Maharashtra, India Dilizent Systems Full time

    Sure! Here’s a sample job description for a Customer Support position: - **Job Title: Customer Support Representative**: - **Location**: [City, State] - **Job Type**: [Full-Time/Part-Time] - **Company Overview**: - [Provide a brief description of the company, its mission, and the industry it operates in.] - **Job Summary**: - As a Customer Support...

  • LZA Supply Chain Supervisor

    3 months ago

    Pune, India Lubrizol Corporation Full time

    About Lubrizol  The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about...

  • Sample Coordinator

    6 months ago

    Mumbai, Maharashtra, India Sensient Technologies Full time

    At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you. At Sensient India, we bank on our compounder to interact professionally with our R&D Team when they have any requirements. We’re looking for a compounding person who...

  • Customer Service Support

    4 months ago

    Pune, Maharashtra, India Lubrizol Corporation Full time

    **About Lubrizol** **Summary of the Role**: To provide service and support with to Customers and Commercial Division with respect and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts. The Customer Service Support (CSS) supports the Customer...

  • Customer Care Executive- Telecom Process

    6 months ago

    Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    **Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...