Customer Support Executive

6 months ago

Pune Maharashtra, India Shreeji Aqua Treatment Pvt.Ltd. Full time

JOB TITLE: Customer Support Executive

DEPARTMENT: Laboratory

HANDLING ROLE: Sample coding/Reporting & Admin

REPORTS TO: Lab Manager

PRIMARY PURPOSE OF POSITION:
The Customer Support Representative will provide product education (Sample Test) and handle a wide variety of questions while ensuring a world-class customer experience. Administrative working related to sample management & processing as defined under ISo17025:2017 PRIMARY DUTIES AND ACCOUNTABILITIES include the following. Other assignments, projects, and duties may be required:

- To check the physical condition of the samples received and bring to the notice of Sales

employees any leaks/tampered sample containers.
- Handling reception desk & inclusive documentation
- To carry the sample coding & send the sample in respective sections for analysis as when required.
- To countercheck the sample label information with the letter accompanying the sample

for parameters to be analyzed, methods etc.
- To report to the Sales team in case any deviations are observed.
- To print the job sheets and hand over the samples and the job sheets to respective TMs
- To fill in the results in the software and generate the test report
- To take the final printouts of the reports
- To ensure that the customer receives the test reports & bills in time
- To plan, arrange & monitor sampling schedule for samplers in consultation with sales executive
- To intimate the sampling plan to customer & taking approval for the same
- To arrange material, require sampling activity.
- To give system-oriented sampling test request form to sampler & its proper

documentation
- To liaise with customers & resolve any issues about the samples received, reports

dispatched.
- Communicate customer queries or complaints received via table call to lab/Quality

manager.
- Share the soft copy of reports to external customers as when required.
- As per TAT take follow up with Sr. Analyst/TM for sample analysis in Pune lab.
- To submit the monthly report of number of samples collected with relevant details to lab

manager
- To maintain proper documentation & filing for Sample Entry/ Dispatch reports /Test

request/Invoices/ Enquires/ & other related documents.
- Review the test form for walk-in customers & hand the samples with proper details to DQM or QM or Salesperson Pune.
- To keep the administrative material stock required for working.
- To carry the coordination of samples sent or received at Gujarat lab in case required.
- Preparation of Sales quotation as when required
- Sample Scheduling on Google Calender and look into it that the schedule is been

followed
- Petty cash management

SUPERVISORY RESPONSIBILITIES:

- Supervises samplers & lab associates for sample management work.

ELIGIBILITY

1. Qualification: Graduate with experience of 1 Year.

2. Expected Skills: Graduate in science, Computer Knowledge, Basic testing information

Gender -Male

POSITION SPECIFICATIONS:

- Previous experience in a customer service role required

Laboratory Information Systems preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly

Mob No.
9225078663

**Salary**: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91
9225078663

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