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Customer Service Operations

2 months ago

Bengaluru Karnataka, India Unicard Technologies Full time

**About the company**

Uni Cards is a new age fintech company with a mission to change the way people interact with credit. By reimagining the existing credit products and delivering an unmatched credit experience to millions of Indians, Uni is disrupting how the traditional credit card products work.

**Overview of the function**

At Uni, the Care function does everything to make sure that the best resolution is provided to the customer. The function represents the brand to provide an excellent customer service.

Here, you'll get the chance to experience a new fast-paced working environment that will take you to new heights

**What you will do**
- Identify and assess customers' needs and answer customers' questions to your best ability
- Follow companys communication procedures and policies
- Attract customers by promoting the product and company positively
- Refer issues and questions to managers if necessary
- Maintain product and customer reports by gathering data collected during customer interactions

**What you will need**
- Graduate and above from a UGC recognized university
- Minimum 6 months to 1 year of experience in customer service domain
- Excellent communication in Hindi and English is mandatory. Knowledge of any regional language is a plus
- Willing to work from the office in Bellandur, Bangalore
- Comfortable with 6 Working Days
- Comfortable with rotational shifts as per business requirement. No night shift for female employees.

**Documents Required**
- A copy of Resume
- A copy of your mark lists of all of the following: 10th/ 12th/ Graduation/ Post-Graduation
- A passport size photograph attached to the resume
- A copy of Aadhar Card or Driving License

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹25,000.00 - ₹58,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Bengaluru, Bengaluru Urban - 560103, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

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