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Customer Service/Operation Manager

3 months ago

Bengaluru, Karnataka, India Reliance Retail Full time

Company Overview

Reliance Retail is India's largest and most profitable retailer with an omni-channel presence. Serving 193 million customers with 15,000+ stores and a strong digital commerce network.

Job Overview

Senior position with 7 to 10 years of experience in Bangalore, Mangaluru, Pune, Mohali, Ranchi, Bhubaneswar, or Patna. Full-Time employment type.

Qualifications and Skills

  • Communication
  • Problem-solving
  • Empathy
  • Patience
  • Adaptability
  • Active listening
  • Time management
  • Conflict resolution

Roles and Responsibilities

  • Manage and oversee customer service operations
  • Ensure seamless customer experiences across all touchpoints
  • Develop strategies to enhance customer satisfaction and loyalty
  • Lead and train customer service teams
  • Monitor service metrics and implement improvements
  • Resolve escalated customer issues
  • Collaborate with cross-functional teams for service enhancements
  • Manage customer queries efficiently. Create Customer loyalty for the store through exemplary customer service & by leading and motivating the customer service team, and creating customer satisfaction goals.
  • Responsible for the end to end store backend operations like - Warehouse operations, Inventory functions, Customer Service Dept, Visual Merchandising, Cash & Commercial, Admininstration, Technical maintenance, Stock movement, Managing Customer touchpoints efficiently, Employee infrastructure management etc. Work with and manage the store expenses budget. Shrinkage management at the store