Customer Operations

6 days ago


Bengaluru Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

**About the Role**:
We are excited to announce an opportunity for Customer Operations to join our team at NeoDove. As Operations Manager, you will play a vital role in ensuring our clients have a smooth and successful experience with our SaaS CRM platform.

**Key Responsibilities**:

- Implement best practices to streamline operations and improve efficiency for optimal back-end and front-end processes.
- Ensure timely upkeep and update of operational tasks and processes central to customer management.
- Collaborate with the sales, customer success, and technical teams to address customer concerns, operational challenges while maintaining a high degree of customer service..
- Maintain process documentation and provide training to internal and external clients, empowering them to effectively utilize the CRM platform.
- Troubleshoot and resolve any issues or challenges that arise during the customer process.
- Generate regular reports/documents on key performance indicators (KPIs) related to customer operations.

**Skills**:

- Business Administration, Information Technology, or equivalent work experience in the software industry.
- Strong communication and interpersonal skills to interact with clients and internal teams.
- Detail-oriented mindset with a focus on delivering a high level of accuracy and quality.
- Ability to work independently and manage multiple projects and processes simultaneously.
- Basic knowledge of CRM systems and an eagerness to learn and become proficient in our SaaS CRM platform.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

Application Deadline: 22/02/2024
Expected Start Date: 22/02/2024



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