CRM - Video Support Executive

2 months ago


Ahmedabad, India Inventiway Full time

Job Description:

- Conducting video calls with customers to provide product information, answer their queries, and assist them with their purchases.
- Offering personalized assistance to customers, recommending products and providing guidance on product features, benefits, and usage.
- Maintaining accurate and up-to-date product knowledge to provide informed recommendations to customers.
- Demonstrating expertise in using video conferencing tools and store software to provide virtual support to customers.
- Keeping abreast of market trends, customer needs, and competitor activities to offer relevant product recommendations and provide feedback to the team.
- Responding promptly to customer inquiries, complaints, and concerns, ensuring a high level of customer satisfaction.
- Liaising with the store team to ensure prompt and efficient customer service delivery.

Qualifications:

- Excellent communication skills, with fluency in written and spoken English.
- Good knowledge of video conferencing tools and software, with experience in conducting virtual meetings.
- Strong customer service skills, with the ability to deliver personalized support to customers and handle customer complaints effectively.
- Good product knowledge and the ability to keep up-to-date with market trends and competitor activities.
- Flexibility to work a flexible schedule, including weekends and evenings.

**Salary**: ₹200,000.00 - ₹300,000.00 per year

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)


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