Receptionist/administrator

3 months ago


Calicut Kerala, India Northern Gastro Centre Full time

**Key Responsibilities**:
**Patient Interaction**:

- Greet Patient warmly upon arrival and ensure a welcoming atmosphere.
- Assist patients with appointment bookings, cancellations, and rescheduling.

**Appointment Management**:

- Maintain and update the appointment calendar, ensuring efficient scheduling to optimize clinic operations.
- Confirm appointments with patients and notify them of any schedule changes.
- Handle walk-ins and emergency appointments when required.

**Administrative Duties**:

- Maintain patient records, including contact information, treatment history, and payment details.
- Process payments, issue receipts, and manage cash handling and credit card transactions.
- Assist in maintaining inventory of front desk supplies and restocking as necessary.

**Customer Service**:

- Address patient concerns and complaints professionally, escalating issues to the manager when needed.
- Provide clients with information about clinic services, treatment options, and pricing.
- Promote ongoing or upcoming services, treatments, or special offers to clients.

**Clinic Coordination**:

- Collaborate with Doctors and other staff to ensure smooth clinic operations.
- Keep the reception area clean, organized, and stocked with promotional materials.
- Assist with marketing efforts, such as social media updates or distributing flyers.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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