Receptionist
4 months ago
Job Overview:
Key Responsibilities:
Customer Interaction:
◦ Provide accurate information about products, services, or company policies.
◦ Direct calls or inquiries to the appropriate department or personnel as necessary.
Administrative Support:
◦ Manage delivery bookings as required, ensuring efficient scheduling.
◦ Maintain and update customer databases with accurate information.
◦ Raise, monitor, and follow up on service tickets to ensure timely resolution and high customer satisfaction.
Professional Communication:
◦ Ensure consistent, professional, and polite communication with a positive attitude.
◦ Troubleshoot basic customer problems and escalate more complex issues to relevant team members.
◦ Deliver detailed messages or reports to team members or management as required.
**Experience**:
◦ Previous experience in a receptionist, customer service, or inbound call center role preferred.
◦ Experience in handling high-volume calls or inquiries is a plus.
**Skills**: ◦ Excellent verbal and written communication skills.
◦ Proficiency in using Microsoft Office (Word, Excel, Outlook) and customer service software (e.g., CRM systems).
◦ Strong problem-solving skills and attention to detail.
Attributes:
◦ Friendly and approachable with a customer-first mentality.
◦ Ability to work well under pressure and in a fast-paced environment.
◦ Dependable, punctual, and with a strong sense of responsibility.
Location: Mysore
Why Join Us?
Be part of a supportive and dynamic team.
Opportunities for professional development and career growth.
Positive work environment focused on excellent customer service and teamwork.
How to Apply:
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Evening shift
- Monday to Friday
- UK shift
- Weekend availability
**Experience**:
- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 2 years (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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