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Virtual Receptionist

4 weeks ago

Bengaluru Karnataka, India Olive By Embassy Full time

**Olive By Embassy**

**Remote receptionist Duties and Responsibilities**:

- Training and supporting office staff.
- Schedule shifts for hotel staff.
- Ensure great customer experience.
- Handle customer complaints.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Verifies that accurate room status information is maintained and properly communicated.
- Remote receptionist will have a thorough understanding of the equipment they’re working with.
- Remote receptionist will watch the video surveillance footage is it’s being recorded.
- Remote receptionist will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.
- If a Remote receptionist sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
- Remote receptionist would generate a report daily for each property.
- Remote receptionist would have front office knowledge.
- Full understanding of hotel PMS
- Thorough understanding of front office SOP’s - Check in, check out, early check in, late check, room upgradation, etc.

**Remote receptionist Skills.**
- Attention to Detail - Remote receptionist will be able to identify small, seemingly insignificant details that most people would overlook.
- Ability to Multitask -Even when a Remote receptionist receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors.
- Ability to Work Independently -Remote receptionist will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision.
- Communication Skills - Remote receptionist will have adequate written and verbal communication skills.
- Radio Communication Systems -Remote receptionist will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided.

**Requirements**:

- 5+ years as front desk manager in 4/5 star hotel
- Hotel management degree

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift