Front Office
4 weeks ago
**We Are Hiring**
**Designation:
- **Front Office : GSA
**Location:
- ** Nashik
**Salary:
- **15,000 - 30,000
Experience:
- 1 - 2 Years
**Education:
- **High school diploma or equivalent (Bachelor's degree in hospitality or related field is a plus).
**Only Females can Apply**
**Responsibilities:
- **
**Guest Check-in and Check-out**:Greet guests with a warm and welcoming demeanor upon arrival.
Assist guests with the check-in process, verifying reservations, and providing room keys.
Handle guest check-out, settle accounts, and process payments accurately.
**Reservations and Room Assignments**:Assist guests with making reservations, both in-person and over the phone.
Assign rooms based on guest preferences and availability.
Maintain accurate records of reservations and room assignments.
**Information and Assistance**:Provide information about hotel facilities, services, and local attractions.
Address guest inquiries, requests, and complaints promptly and professionally.
Offer assistance with luggage handling and transportation arrangements.
**Front Desk Operations**:Maintain a clean and organized front desk area.
Operate the hotel's property management system (PMS) for guest check-ins, check-outs, and reservations.
Handle and record cash, credit card, and other payment methods accurately.
**Safety and Security**:Ensure the safety and security of guests and their belongings.
Follow hotel security procedures, including verifying guest identities and maintaining guest confidentiality.
**Guest Relations**:Build positive relationships with guests, ensuring their needs and expectations are met.
Anticipate and proactively address guest needs to enhance their experience.
**Communication**:Maintain clear and effective communication with other hotel departments.
Relay important guest information to relevant staff members to ensure guest satisfaction.
**Shift Reports**:Prepare and submit shift reports, including occupancy and revenue data.
Report any maintenance or cleanliness issues for immediate resolution.
**Language:
- **English, Hindi and Marathi
**Immediate Joining**
**Full Time**
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 7028272239
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