Salesforce Service Cloud Administrator, Bengaluru

5 days ago


Bengaluru Karnataka, India Okta Full time

**Get to know Okta**

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We’re building a world where Identity belongs to you.
- Triaging and resolving incoming production issues
- User Provisioning, Reporting, configuration and Day-today administrative functions including Salesforce Service Cloud, Salesforce Experience Cloud, and others
- Demonstrate strong analytical, problem-solving and communication skills
- Maintaining resolution within given SLA
- Ensuring all system changes made are done within BT security policies, procedures, and SOX compliance.
- Maintain documentation of new system processes and system implementations. Provide general knowledge sharing with the global Application Services team.
- Establish a strong working relationship and pattern with Product Owners as well as other BT functions.
- Being part of an on-call rotation. This will include weekends.
- Support the Finance departments during the month-end close issues and process

What we look for
- You have at least **5-7** years of information technology and/or information security experience
- Bachelor's Degree is preferred
- Expertise in Salesforce
- especially Service Cloud and Experience Cloud
- Experience with working in a global environment
- Experience working with the internal and external audit teams to collect evidence for gap assessment preferred.
- Experience in an environment with SOX framework
- Self-starter, Outstanding listener, great presenter, terrific interpersonal and communication skills

**What you can look forward to as an Okta employee**
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta

**Okta**
- The foundation for secure connections between people and technologyOkta is committed to complying with applicable data privacy and security laws and regulations.
- From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance.



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