Salesforce Administrator

2 weeks ago

Bengaluru Karnataka, India Granicus Inc. Full time

**The Company**

**Serving the People Who Serve the People**
- Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
- Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
- Want to know more? See more of what we do here.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly ramp up and support the team and users both on projects and in a help desk capacity. The Salesforce Administrator should be comfortable with and follow change management and governance practices on all Granicus projects and tickets.
- What they will do:

- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Sandbox environment management
- Build scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets and help channel
- New user and ongoing user training
- Create and maintain technical documentation

**Qualifications and Background**:

- Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Sales and Service Cloud
- Trailhead Badges/Super Badges
- Certified Salesforce Administrator
- Knowledge, Skills, and Abilities
- Required:

- Experience creating and maintaining technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

**Interview process**:

- Phone screen - Speak to one of our talented recruiters to ensure this could be a fit.
- Assessment - Take a quick assessment (Don’t worry, we will prep you)
- Hiring Manager interview - Talk to the hiring manager so they can learn more about you and you about Granicus.
- Panel interview - Meet more members on the team Learn more and share more.
- Reference checks - Provide 2 references so we can hear about your awesomeness.
- Verbal offer - Let’s talk numbers, benefits, culture and answer any questions.
- Written offer - Sign a formal letter and get excited because we sure are

**Shift timing**:

- Employee shift timing is from 1:00 PM - 10:00 PM IST.

**Security and Privacy Requirements**:

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

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