Customer Success Officer

2 months ago


Madhapur Hyderabad Telangana, India Tanla Solutions Full time

**Job Role**:
Customer Success - Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transcational Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction
- Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
- Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines.
- Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.
- Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.
- Proactively communicate technical product changes and other relevant updates.
- Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey. This can be used to build further use cases on conversations.
- Ensure the customer has an exceptional experience while driving outcomes for their business.
- Provide necessary health checks and reporting to ensure all SLA’s are being met and usage trends show customer adoption.
- Act as the customers first line of escalation



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