![Salesforce](https://media.trabajo.org/img/noimg.jpg)
Success Guide
3 weeks ago
Job Category
Customer Success
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
**Success Guide - Job Description**
**The role of the Success Guide will be responsible for helping to grow customers’ value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.**
**Responsibilities**
- **Deliver 1:1 & 1:Many customer engagements**
- **Action Best Practice Insight**
- **Product Education**
- **Technical Advice**
- **Adoption Guidance**
- **Accelerate Feature / Cloud Adoption**
- **Manage Consultative Engagements with Customers**
- **Drive Guided Success Engagements**
- **Support Success Teams**
**Compulsory Qualifications & Skills**
- **Engineering degree preferred**
- **Minimum 3 years of relevant work experience in Salesforce products with at least a year working on Sales Cloud and in any combination of other Salesforce products including Service, Platform, Commerce Cloud etc.**
- **Preferred Sales Cloud Consultant certified.**
**Preferred Qualifications & Skills**
- **Proven success leading customer-facing presentations and engagements**
- **Able to handle objections, prioritize customer issues and collaborate with manager and colleagues to effectively drive resolution**
- **Proven ability to manage time and prioritize activities while performing effectively under pressure**
- **Support Success and Sales Teams to ensure that customer gets maximum value out of the platform**
- **Understanding of business analysis, change management, user adoption, release management, and governance**
**Soft Skills**:
- **COMPOSURE**:Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
- **EXPERTISE**:Working knowledge of industry best practices and implementation experience of the salesforce product suite
- **LEARNER**:Has a passion for continued education in new technologies and complex business and technical concepts
- **PASSION**:Passionate about Customer Success and is a great listener
- **CULTURE**:Embodies inclusive culture and a team player that everyone enjoys working with
- **TRUST**:Ability to earn the trust of the customer and lives the company’s core values
Accommodations
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
-
Success Guide
3 days ago
Hyderabad, Telangana, India Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Success Guide- French
2 weeks ago
Hyderabad, Telangana, India Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Success Guide
3 weeks ago
Hyderabad, India Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Student Guide
5 days ago
Punjagutta, Hyderabad, Telangana, India HOC Full time**Position Summary**: The student support specialist advises graduate students with a focus on student success, retention and timely progress toward program completion **KRA's/Experience/Qualification** - **Drives business by identifying sales opportunity and monitoring data.**: - **Set challenging yet achievable goals and track progress of on-site sales...
-
Customer Success Executive
2 weeks ago
Kondapur, Hyderabad, Telangana, India Surreal Technologies India Pvt. Ltd. Full timeWe are seeking a Customer Success Executive who is passionate about education technology and is driven to deliver exceptional service to our educational partners. As a pivotal member of our team, you will lead the onboarding process, offer continuous customer support, facilitate comprehensive training programs, and manage detailed reporting to ensure our...
-
Customer Success Executive
2 weeks ago
Hyderabad, Telangana, India Univariety Full timeClient Engagement specialists help businesses by managing all internal and external communication of a company. - Arrange and coordinate with the clients, and plan events/webinars/sessions. - Adhere to the company's style guide, ensuring that we produce a high-quality and error-free copy. - Build and maintain relationships with internal and key external...
-
Success Architect
5 days ago
Hyderabad, India Salesforce Full timeJob Category Customer Success Job Details We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new...
-
Associate Success Manager
2 months ago
hyderabad, India Ideagen Full timeAbout Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those...
-
Customer Success Engineer
2 months ago
Hyderabad, India CyberArk Full timeJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption,...
-
Customer Success Engineer
1 month ago
hyderabad, India CyberArk Full timeJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive...
-
Customer Success Engineer
2 weeks ago
hyderabad, India Cyberark Full timeJob DescriptionJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to...
-
Customer Success Engineer
2 weeks ago
Hyderabad, India Cyberark Full timeJob DescriptionJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to...
-
Customer Success Engineer
2 weeks ago
Hyderabad, India Cyberark Full timeJob DescriptionJob Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to...
-
Customer Success Specialist 02-feb-23
2 months ago
Hyderabad, India BuzzBoard Full timeOur Customer Success team advises and guides a wide variety of customers, ensuring they launch BuzzBoard successfully, adopt it widely, and continually derive business value from BuzzBoard. This role works closely with the core Customer Success team, Account Managers, and Product Team enabling and empowering them to help our customers succeed. The Customer...
-
Customer Success Manager
3 weeks ago
hyderabad, India Epiq Full timeSummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
2 weeks ago
hyderabad, India Epiq Full timeSummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
3 weeks ago
Hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
3 weeks ago
Hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
3 weeks ago
hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Manager
2 weeks ago
Hyderabad, India Epiq Full timeSummary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...