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Customer Success Specialist 02-feb-23

2 months ago

Hyderabad, India BuzzBoard Full time

Our Customer Success team advises and guides a wide variety of customers, ensuring they launch BuzzBoard successfully, adopt it widely, and continually derive business value from BuzzBoard.

This role works closely with the core Customer Success team, Account Managers, and Product Team enabling and empowering them to help our customers succeed. The Customer Success Specialist(Operations) understands and provides input into (their) strategic customer plans, helping them to identify areas where existing customers could improve their use of BuzzBoard and/or uncover new uses for BuzzBoard amongst their customer portfolio. From time to time, our Customer Success Specialist(Operations) may also work with Account Managers to advise prospective customers on the best way to launch BuzzBoard in their company.

**T**he** Customer Success Specialist(Operations) is expected to be tech-savvy and a go-getter.**

**Responsibilities**:

- Empathize with every aspect of the c experience, putting users’ needs first.
- Spearhead the adoption programs.
- Guide and coach users and Account Managers with a proactive customer success process.
- Coach users to be product experts and train their teams on product best practices to become increasingly self-sufficient.
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Identify common customer challenges and proactively suggest better solutions.
- Partner with BuzzBoard’s Account Managers to help them be more effective.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new customer solutions.
- Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.
- Help drive customer references and case studies.

**Requirements**:

- 0 to 6 months of relevant work experience in customer-facing, customer success, account management, or strategic consulting organization.
- Knowledge on SaaS based companies if preferred
- MS-Excel and Data analysis is key to the role.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience building strong internal and external relationships.
- Diplomacy, tact, and poise under pressure when working through customer issues.

Mobile: 9154924376

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