Training Coordinator

2 weeks ago

Chennai, India BSI Full time

Great that you're thinking about a career with BSI

To co-ordinate and support the delivery of the training forward programme of both public and in-house training events to budget. To forward plan and execute scheduled events to BSI Training commercial best practice KPIs and standard of excellence for customer delivery.

1) Strategic support on implementing processes and best practices.

2) Mentor and assist in onboarding for new operational hires

3)Operate the administrative systems and procedures required to support the training business to ensure the department runs efficiently and delivers to BSI’s standards of customer excellence.

4) Maintains and works to BSI’s standard of customer excellence whilst understanding the need to manage cost and achieve budgeted accounts.

5) Review continually open course occupancy and take action to protect course profitability as appropriate.

6) Manage the flow of documentation and correspondence of the department's complaints/compliments system to ensure the process operates effectively.

7) Employ BSI’s best practice training systems technology to deliver to BSI standard of customer excellence, including correct usage of Salesforce.

8)Ensure that all contractual relationships with key suppliers are maintained continually reviewed and improved in the interests of BSI and its customers.

9) Plan and coordinate venues to meet forward events schedule requirements.

10) Coordinate tutor schedules to ensure delivery of courses.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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