Jr. Customer Service Associate

3 weeks ago

Pune Maharashtra, India NielsenIQ Full time

**Company Description**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
**Job Description** Location: Pune/ India**

**Global Customer Service Center, International Markets.**

**ABOUT THIS JOB**

Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience

RESPONSIBILITIES
- The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
- She will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
- Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
- Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
- Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks
- Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
- Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline
- Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

**Qualifications**
- Bachelors/ Masters Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
- Analytical skills and aptitude for data and operational processes
- Good organization skills, meeting deadlines, and team player
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, proactivity and attention to details
- English language proficiency: writing and verbal

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion

  • Jr Customer Service Associate

    2 months ago

    Pune, Maharashtra, India NielsenIQ Full time

    Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to...

  • Jr Customer Service Associate

    2 months ago

    Pune, India NielsenIQ Full time

    Job Description Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...

  • Customer Service Associate

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate

    1 month ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Title: Jr. Customer Service AssociateAbout the Role:We are seeking a highly motivated and detail-oriented Jr. Customer Service Associate to join our team at NielsenIQ. As a Jr. Customer Service Associate, you will be responsible for maintaining and enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently...

  • Customer Service Associate kannada

    3 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Associate

    6 months ago

    Pune, India JR Companies Full time

    **Primary Responsibilities**: - Managing customer service inquiries. - Follow up on the status of orders request with personnel of provider/client. - Place calls to medical facilities to verify location information for order. - Place calls to phlebotomist to provide missing information for order. - Effectively communicate with medical staff regarding order...

  • Customer Service Associate

    2 months ago

    Pune, Maharashtra, India NielsenIQ Full time

    Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive...

  • Customer Service Associate malayalam Process

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Associate

    3 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job OverviewWe are looking for a skilled Jr. Customer Service Associate to join our team at NielsenIQ.Key ResponsibilitiesExecute, monitor, and continuously improve delivery management and service-related tasks assigned to the workstream.Be an expert on NIQ processes and methodologies, playing an active role in improving deliverables' quality &...

  • Jr. E-learning Content Associate

    2 weeks ago

    Pune, Maharashtra, India Paexskin Solutions Full time

    **Position**: Jr. E-Learning Content Associate **Current Openings**: 1 **Experience Level**: 1-2 years **Job Location**: Pune (Work from office) **Work Days**: Monday - Friday **Work Timings**: 10:30 AM - 7:30 PM **Salary**: As per Industry Standards **Educational Qualifications**: BE, BA, BSc or any other professional graduate **Role Overview**: As...

  • Jr. E-learning Content Associate

    2 weeks ago

    Pune, Maharashtra, India Paexskin Solutions Full time

    **Position**: Jr. E-Learning Content Associate **Current Openings**: 1 **Experience Level**: 2-4 Years **Job Location**: Pune (Work from office) **Work Days**: Monday - Friday **Work Timings**: 10:30 AM - 7:30 PM **Salary**: As per Industry Standards **Educational Qualifications**: BE, BA, BSc or any other professional graduate **Role Overview**: As...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Jr. Sales Executive

    5 days ago

    Pune, Maharashtra, India Robu.in Full time

    **Jr. Sales Executive** **Job Summary**: **Experience**:6 months to 2 Years’** experience in **Sales/Electronics Sales** profile, for **Electronic Products** & **Components**. **CTC & Salary Range**: Annual fixed CTC varies between 2,80,000 to 3,60,000; also there will be variable sales incentives depending on sales target achievement **Desirable...

  • Customer Service

    3 weeks ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Process: TMB-PSPLUS - Customer Service - Inbound Voice Process Job description Handling customer queries, Solving queries of customers through Voice Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Good English...

  • Customer Service Associate

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **GREETINGS OF THE DAY!!!! (Contact HR Jaspreet:62056 33155)** Congratulations, We are shortlisting your profile for the role of **Customer Service Associate || International Voice Process.** **Criteria**:Any undergraduate/graduate fresher can apply **Job Role**:Customer Service Associate || International Voice Process **Responsibilities**: - Provide...

  • Customer Service Associate

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **GREETINGS OF THE DAY!!!! (Contact HR kushal - 733 983 3455 )** Congratulations, We are shortlisting your profile for the role of **Customer Service Associate || International Voice Process.** **Criteria**:Any undergraduate/graduate fresher can apply **Job Role**:Customer Service Associate || International Voice Process **Responsibilities**: - Provide...

  • Jr. Associate

    3 days ago

    Sanpada, Navi Mumbai, Maharashtra, India Sciative - We Price Right Full time

    Sciative Solutions - Jr. Associate We are a leading B2B SaaS company specialising in AI-driven dynamic pricing solutions for the travel, retail, and entertainment industries. Our innovative product helps businesses optimise their pricing strategies and maximise revenue Job Responsibilities 1. Continuously monitor the pricing performance and revenues 2....

  • Customer Service Associates

    6 months ago

    Pune, Maharashtra, India Tech Mahindra Full time

    **Tech Mahindra is hiring!** **Job Title - Customer Service Associates/ Sr. Customer Service Associates** **Education - Graduates/ Under Graduates** **Process-Chat** **Skills and Abilities: -** - Good communication skills, written and verbal both - Learning skills - Being attentive, Ability to work within a team and building relationships with customers...

  • Customer Service Associate

    5 days ago

    Pune, Maharashtra, India NielsenIQ Full time

    Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive...

  • Customer Service Associate

    5 months ago

    Pune, India Redsoft solutions pvt Ltd Full time

    **Customer Service Associate job title** An effective job title wiil typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the...