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Receptionist Customer Service Representative

1 month ago

Kolkata West Bengal, India Eureka Stock & Share Broking Services Ltd. Full time

Salary - Rs. 15,000 per month

Location

Experience - 1+ year

Education - Graduate(Any Stream)
- Must be proficient in handling customer issues faced and coordinating with internal team to solve such queries
- Proficient in handling customer queries and concern
- Provide feedback to the Team Leader.
- Preparing inbound and outbound call reports
- Escalating customer complaints to the right level
- Responsible for effectively handle the existing customer inquiries and develop new business by marking leads and informing sales team
- Attend walk-in customers and solve their queries
- Drive cross-sell of other financial products to existing customers.
- Ensure customer callings as per CRM leads and update in system
- Take feedback from existing customers and obtain references to increase customer base.
- Ensure strong follow up for collection of small dues from customers
- Maintaining a pleasant working environment for your team and at the same time looking after the reception as to dispatch the daily correspondence, allow and greet the visitors.

**Job Specification**
- Must be proficient in handling customer issue.
- Must be proficient in English, Hindi and Bengali
- Must have customer centric approach.
- Liaison & communicate with existing customer regarding the service issue or any other concern related to the product.
- Proficient in handling customer queries and concern.
- Self-motivated and target oriented
- Knowledge of financial services industry

**Salary-**

Rs. 15,000/- per month.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 per month

Schedule:

- Day shift

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