Patient Care Advisor

2 weeks ago


Mumbai, India Vardan Nursing home pvt. Ltd Full time

As a Patient Care Advisor at Allure Medspa, you will be responsible for providing excellent customer service to patients, understanding their needs, and guiding them through the treatment process. You will work closely with the medical staff and other members of the team to ensure that patients receive the highest level of care and attention. You will also be responsible for maintaining patient records and scheduling appointments.

Key Responsibilities:

- Welcome patients and visitors to the clinic and provide them with an overview of the services and treatments offered.
- Schedule patient appointments, maintain accurate patient records, and update the database as necessary.
- Manage patient flow and ensure that patients are attended to in a timely and efficient manner.
- Assist patients with pre
- and post-operative instructions, including medication schedules, dietary requirements, and activity restrictions.
- Work closely with the medical staff to ensure that patients receive the best possible care.
- Follow up with patients after their treatments to ensure their satisfaction and address any concerns they may have.
- Handle patient complaints and resolve them in a professional and courteous manner.
- Maintain a clean and organized reception area.

**Requirements**:

- Bachelor's degree in Marketing, healthcare or related field preferred.
- 2+years of experience required.
- Previous experience in a customer service role, preferably in a healthcare or hospitality setting.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work well in a team environment.
- Basic computer skills, including proficiency in Microsoft Office and electronic medical records systems.
- Demonstrated ability to provide exceptional customer service and patient care.

**Job Types**: Full-time, Regular / Permanent

Pay: ₹9,767.25 - ₹25,883.30 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person


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