Oracle Service Delivery Manager-10-15 Years Exp

3 weeks ago

Hyderabad, India CENTROID Full time

**Location**: Hyderabad, Telangana, India**:
**Type**:Full Time**:
**Min. Experience**:Experienced**:
Position Description:
The SDM is responsible for managing and developing Centroids support relationships and the delivery of Centroids managed service offerings across multiple client engagements. Establishing and maintaining strong client relationships is key in order to certify Centroid as a trusted advisor and proponent of our customer's business goals. The SDM plans and deploys support services as defined by the agreed upon Service Level Agreement and ensures deliverables are met. This role also includes an account management component by providing the link among projects, programs, clients, and support resources with the intent to grow client relations and Centroids' footprint.

Day-to-Day Responsibilities:
Coordination of support resources, as well as, facilitating communication with customers, internal partners, and vendors.
Lead team training to ensure the team is familiar with IT service delivery processes and best practices. Maintain knowledge set and capabilities of team functions,
Operations Support and People Management.
Manage and Oversee 24x7 Support Operations delivered by a Global Team.
Design and follow appropriate governance model/plan for SLA-based support contracts.
Drive cross-functional interaction to ensure successful and timely delivery of high-quality support services.
Ensure that systems, processes, and methodologies, as specified, are followed to ensure effective monitoring, control, and support of service delivery.
Manage multiple client engagements simultaneously.
Manage regular internal and customer-facing operational reporting including system uptime and utilization, incident management, resource forecasting and utilization, and overall account status.
Responsible for timely and accurate monthly billing in accordance with the client's contract. This includes regular reviews and management of resources time and timesheets.
Define and implement the required processes to enable the functioning of a global support center.
Ensure excellence in service delivery to ensure customer satisfaction and minimize downtime. Identify areas for process improvement to ensure that teams are improving performance and service quality. Lead efforts at client engagements and across Centroid to implement and measure the improvements.
Onboarding of new Managed Services clients to the Centroid delivery team.
Track, manage, negotiate, and maintain client SOWs (Statements of Work), budgets, and project resource timesheets.
Communicate potential needs for change orders with clients based on new support needs or projects.
Maintain knowledge of the latest industry technologies and Centroid Service Offerings.
Work with Centroid Consulting and Sales organizations on sales pursuit for Managed Services opportunities.

**Requirements**:
A minimum of 10 years of applicable industry experience in delivering Enterprise IT Services.
Experience managing teams within an organization that utilizes Oracle EBS.
3 to 5 years managing teams as part of an IT Service Delivery organization within a Managed Services environment.
Proven ability to manage multiple accounts and engagements across multiple industries and technologies.
Demonstrable experience managing customers and delivery of IT services.
Proven people management skills.
Must possess strong written and oral communication skills

Preferred Skills:
ITIL Service Delivery qualification is desirable.

Experience working with multiple Cloud service providers including AWS, Google Cloud

**Education**:
Bachelors Preferred

  • CX - Oracle Field Service Cloud(TOA) Technical Consultant with 6 to 10+ years experience

    2 days ago

    hyderabad, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • CX - Oracle Field Service Cloud(TOA) Technical Consultant with 6 to 10+ years experience

    2 weeks ago

    Hyderabad, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Oracle HCM Consultant

    2 weeks ago

    Hyderabad, India Oracle Full time

    Job Title : Oracle HCM Consultant - ORC / OLC Job Location : BengaluruExp Range : 2-15 yearsLocation : Hyderabad/Bengaluru Position Overview : We are looking for candidates with experience in Oracle Cloud HCM preferably on Oracle Recruiting Cloud / Oracle Learning cloud ( ORC / OLC ) modules ... The candidate should have good experience working on Core HR...

  • Oracle HCM Consultant

    2 weeks ago

    Hyderabad, India Oracle Full time

    Job Title : Oracle HCM Consultant - ORC / OLC Job Location : BengaluruExp Range : 2-15 yearsLocation : Hyderabad/Bengaluru Position Overview : We are looking for candidates with experience in Oracle Cloud HCM preferably on Oracle Recruiting Cloud / Oracle Learning cloud ( ORC / OLC ) modules ... The candidate should have good experience working on Core HR...

  • Delivery Manager

    3 weeks ago

    Hyderabad, India BB Works Full time

    Delivery Manager for Oracle EBS Shared ServicesResponsible for Managing and optimizing the delivery of support services for Oracle E-Business Suite (EBS) across multiple clients or departments. Your primary focus will be on ensuring efficient operations, cost optimization, and continuous improvement of service delivery through metrics analysis, contract...

  • Oracle Apps DBA

    1 week ago

    hyderabad, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic...

  • Oracle Apps DBA

    1 week ago

    Hyderabad, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic...

  • Oracle SCM Fusion Consultant

    4 weeks ago

    Hyderabad, India Oracle Full time

    5 to 10 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite.The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of SCM products (Demand Planning and Supply Planning) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication,...

  • Oracle Analytics&Oracle Data Integrator Principal Engineer

    1 week ago

    Hyderabad, India Oracle Full time

    DESCRIPTION:Customer Success Services (CSS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Customer Success Services understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost.CSS is looking for Engineers skilled and with real...

  • Oracle SCM Fusion Consultant

    4 weeks ago

    Hyderabad, India Oracle Full time

    5 to 10 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite.The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of SCM products (Demand Planning and Supply Planning) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication,...

  • Oracle Identity and Access Manager Expert

    2 weeks ago

    Hyderabad, India Oracle Full time

    Your Opportunity   We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid environments. We look for engineers who can quickly learn, who are willing to work with new and innovative products and solutions, able to quick learn on the job, and who are...

  • Oracle Technical Delivery manager

    12 hours ago

    hyderabad, India Infoshare Systems, Inc. Full time

    Position: Oracle Technical Delivery Manager Location : Hyderabad - Onsite Duration : Fulltime position Description: Client need Oracle Technical Delivery Manager Oracle EBS Oracle Fusion

  • Oracle Analytics&Oracle Data Integrator Principal Engineer

    2 weeks ago

    hyderabad, India Oracle Full time

    DESCRIPTION: Customer Success Services (CSS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Customer Success Services understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost. CSS is looking for Engineers skilled and with real...

  • SplashBI - Director - IT Service Delivery

    1 month ago

    Hyderabad, India SplashBI Full time

    Job Description :The Professional Services Director has a frontline management role with two primary responsibilities: 1. Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. 2. Performance Management -...

  • SplashBI - Director - IT Service Delivery

    1 month ago

    Hyderabad, India SplashBI Full time

    Job Description : The Professional Services Director has a frontline management role with two primary responsibilities: 1. Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. 2. Performance Management -...

  • SplashBI - Director - IT Service Delivery

    4 weeks ago

    Hyderabad, Telangana, India SplashBI Full time

    Job Description :The Professional Services Director has a frontline management role with two primary responsibilities: 1. Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. 2. Performance Management -...

  • Senior Oracle Apps Technical

    2 weeks ago

    hyderabad, India Oracle Full time

    Apps Tech 1. Complete Understanding of Oracle Apps and E-Business Suite Architecture and underlying table structures and their usage to design efficient program Must have strong experience in RICE Develop/maintain oracle custom code and interfaces to oracle forms - based applications in accordance with business Develop PL/SQL packages, procedures, and...

  • Exadata DBA

    2 weeks ago

    Hyderabad, India Oracle Full time

    Database Machine Administration (DMA) with Oracle DBA skillsA minimum of 7-10 years of experience as DMA with Oracle DBA experience.Desirable Skills:1. Oracle Exadata - Database Machine Administration (DMA).2. Oracle Exadata - implementation / configuration.3. Oracle Exadata - full stack patching.4. Good knowledge and technical experience on ZDLRA, ILOM,...

  • Oracle Financial Technical Consultant

    1 week ago

    Hyderabad, India Oracle Full time

    Short description:The Position is for a Support Analyst with a technical background in Oracle Fusion Suite of SCM and ERP products, mainly Order to Cash Technical, responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.As a member of the...

  • Delivery Manager

    1 month ago

    hyderabad, India Daxx Full time

    We are seeking a strong Technical Delivery Manager with good technical expertise, to be responsible for the quality of a highly scalable and distributed platform for one of the largest world-leading Auto mobile industry. You will be working as a key member of this collaborative team with a group of experts recognized around the world. This is an...