CX - Oracle Field Service Cloud(TOA) Technical Consultant with 6 to 10+ years experience

2 months ago

Hyderabad, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (., CNE, MCSE, CPA, Oracle, .

Responsibilities displayed in the job posting Position is for a Techno/Functional Support Professional, preferably with implementation background in Field Service Cloud sibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Career Level -

The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education & Experience:
BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

3+ years relevant working experience

##Functional/Technical Knowledge & Skills:
Must have good understanding of the following Field Service Cloud version 19+ capabilities:
We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:
1. Strong Field Service Cloud knowledge and concepts.
2. Implementation/Support experience on Field Service Cloud modules/Features like Capacity, Collaboration, Core Manage, Customer Communication, Forecasting, Mobility, Routing, Smart Location etc.
entation/Support experience on Field Service Cloud Technologies like in Java, C#, .Net, HTML5 , PHP and CSS.
4. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Commerce Cloud.
5. Technically good Skills in , java script, html, css, , Rest APIs, Json, Postman.
6. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Commerce Cloud. 
7. Strong problem solving skills.
8. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
9. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
10. Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
11. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
12. High flexibility so you remain agile in a fast changing business and organizational environment.
13. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

# Personal Attributes:
1. Self driven and result oriented
2. Strong problem solving/analytical skills
3. Strong customer support and relation skills
4. Effective communication (verbal and written)
5. Focus on relationships (internal and external)
6. Strong willingness to learn new things and share them with others
7. Influencing/negotiating
8. Team player
9. Customer focused
10. Confident and decisive
11. Values Expertise (maintaining professional expertise in own discipline)
12. Enthusiasm
13. Flexibility
14. Organizational skills
15. Values and enjoys coaching/knowledge transfer ability
16. Values and enjoys teaching technical courses

Note:
Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.
The position is based out of Bangalore OR Hyderabad, the candidate should be willing to relocate to either Bangalore OR Hyderabad.

Qualifications displayed in the job posting
Email of Internal Contact

  • CX - Oracle Field Service Cloud(TOA) Technical Consultant with 6 to 10+ years experience

    1 month ago

    hyderabad, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Oracle Field Service Cloud Manager

    2 weeks ago

    Hyderabad, India Oracle Full time

    Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer’s rapid and successful adoption of Oracle Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall...

  • Oracle Field Service Cloud

    2 weeks ago

    Hyderabad, India narvee technologies Full time

    Job Titile : Oracle Field Service Cloud(TOA) Techno Consultant. Experience : 8 Years Location : India 100% ( REMOTE ) Length : 6 Months Start : ASAP Interview Type : Video Required: - Looking for Senior Technical Consultant ready for new challenge in fast phased environment. - Must have hands on experience with TOA / OFSC - Oracle Field Service - Must...

  • Oracle CX Sales and B2B Service

    1 month ago

    hyderabad, India Oracle Full time

    Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...

  • Oracle CX Sales and B2B Service

    3 weeks ago

    hyderabad, India Oracle Full time

    Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...

  • CX Service Cloud Techno/Functional

    1 week ago

    Hyderabad, Telangana, India Oracle Full time

    Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX Service Cloud Applications. As an Oracle CX Service Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Service Cloud modules. You will be interacting with...

  • IT Oracle Fusion CX Functional Consultant

    2 months ago

    Hyderabad, India Advitha Tech Solutions Full time

    Job highlights :- Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement. - Any Industry Standard Certifications will be a plus. - Creativity, Personal Drive, Influencing and Negotiating, Problem Solving - Building Effective Relationships, Customer Focus, Effective Communication and Coaching. -...

  • CX Service Cloud Techno/Functional

    3 weeks ago

    Hyderabad, India Oracle Full time

    Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX Service Cloud Applications. As an Oracle CX Service Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Service Cloud modules. You will be interacting with...

  • CX Sales Cloud Techno/Functional

    1 week ago

    Hyderabad, Telangana, India Oracle Full time

    Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX Sales Cloud Applications. As an Oracle CX Sales Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Sales Cloud modules. You will be interacting with the...

  • CX Sales and B2B Service

    1 week ago

    Hyderabad, Telangana, India Oracle Full time

    Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer's rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall...

  • IT Oracle Fusion CX Functional Consultant

    1 week ago

    Hyderabad, Telangana, India Advitha Tech Solutions Full time

    Job highlights :- Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement. Any Industry Standard Certifications will be a plus. Creativity, Personal Drive, Influencing and Negotiating, Problem Solving Building Effective Relationships, Customer Focus, Effective Communication and Coaching. Ready to...

  • Oracle CX

    2 months ago

    hyderabad, India Global Pharma Tek Full time

    Job Description Minimum of years of Oracle CX Cloud functional experience Understand Customer requirements and prepare functional design documents. Understand the Cloud ERP Data model in view of bridging functional integration with Sales & Services Cloud and CPQ. Experience in at least one large-scale full-life cycle implementation of Oracle CX...

  • Oracle CX

    2 months ago

    Hyderabad, India Global Pharma Tek Full time

    Job Description Minimum of years of Oracle CX Cloud functional experience Understand Customer requirements and prepare functional design documents. Understand the Cloud ERP Data model in view of bridging functional integration with Sales & Services Cloud and CPQ. Experience in at least one large-scale full-life cycle implementation of Oracle CX Sales,...

  • Oracle CX Sales and service cloud

    1 week ago

    Hyderabad, India Wipro Full time

    Experience on SaaS applications – Oracle CX Sales and service Cloud (Part of Engagement Cloud)Should have worked extensively in Application Composer for creation of new objects, extensions to standard objectsStrong Programming skills, as well as the ability to review complex code bases written by othersUnderstanding of Cloud Architecture.Should have...

  • Oracle Cx Sales And Service Cloud

    1 week ago

    Hyderabad, Telangana, India Wipro Full time

    Experience on Saa S applications – Oracle CX Sales and service Cloud (Part of Engagement Cloud)Should have worked extensively in Application Composer for creation of new objects, extensions to standard objectsStrong Programming skills, as well as the ability to review complex code bases written by othersUnderstanding of Cloud Architecture.Should have...

  • CX CPQ Cloud Techno/Functional

    3 weeks ago

    Hyderabad, India Oracle Full time

    Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX CPQ Cloud Applications. As an Oracle CX CPQ Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX CPQ Cloud modules. You will be interacting with the customer...

  • Oracle CX Sales and service cloud

    1 week ago

    hyderabad, India Wipro Full time

    Experience on SaaS applications – Oracle CX Sales and service Cloud (Part of Engagement Cloud) Should have worked extensively in Application Composer for creation of new objects, extensions to standard objects Strong Programming skills, as well as the ability to review complex code bases written by others Understanding of Cloud Architecture. Should...

  • Oracle CX Sales and service cloud

    1 week ago

    Hyderabad, India Wipro Full time

    Experience on SaaS applications – Oracle CX Sales and service Cloud (Part of Engagement Cloud) Should have worked extensively in Application Composer for creation of new objects, extensions to standard objects Strong Programming skills, as well as the ability to review complex code bases written by others Understanding of Cloud Architecture. Should have...

  • Oracle CX Sales and service cloud

    4 hours ago

    Hyderabad, India Wipro Full time

    Experience on SaaS applications – Oracle CX Sales and service Cloud (Part of Engagement Cloud) Should have worked extensively in Application Composer for creation of new objects, extensions to standard objects Strong Programming skills, as well as the ability to review complex code bases written by others Understanding of Cloud Architecture. Should have...

  • Oracle CX/Marketing Cloud Consultant

    3 weeks ago

    Bangalore/Hyderabad, India HIKING IT Full time

    This concerns immediate hiring for a permanent Oracle CX Marketing Cloud Consultant position opening.Location : Hyderabad/Bangalore.- Permanent.- 15 days notice.- 4+ years of experience.- 4+ years of relevant experience in delivering technology solutions in the Oracle Marketing Cloud space.Minimum 4-5 Years of Implementation experience in Oracle Marketing...