SplashBI - Director - IT Service Delivery

4 weeks ago

Hyderabad, India SplashBI Full time

Job Description :

The Professional Services Director has a frontline management role with two primary responsibilities:

1. Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.

2. Performance Management - Responsible for the management of consulting personnel, which would include participation in staffing decisions, performance reviews, and career development support.

3. The ideal candidate should be a strong any of Oracle Apps HRMS / CoreHR / Payroll / GlobalHR, Techno-Functional, should be strong in Duties and Responsibilities :

- Design and Develop project scope, priorities, deadlines, and deliverable schedules.

- Monitor and analyze service delivery metrics and trends to identify areas for improvement and optimize processes.

- Develop and implement service delivery strategies to meet client needs and expectations.

- Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and evaluate service delivery performance.

- Work closely with clients, manage overall coordination from planning through implementation.

- Ensures successful delivery of consulting services, through effective Client Engagement and Management programs.

- Collaborate with cross-functional teams, including sales, operations, and IT, to ensure alignment and coordination in service delivery efforts.

- Manage escalations and resolve complex service delivery issues in a timely manner.

- Create project charters and project plans and budget. Manage and monitor project budgets and expenditures.

- Prepare and present reports, updates, and recommendations to senior management on service delivery performance and initiatives.

- Contribute to proposals, project expansion, and business development call.

- Stay informed about industry trends, best practices, and emerging technologies related to service delivery.

- Lead, mentor, and manage a team of service delivery managers and specialists, and coach staff on projects and assess performance for engagement and year-end reviews.

- Facilitate resource requirements analysis and scheduling, including estimated project work effort for both client and consulting resources.

- Guide business, technical and 3rd party solution provider resources.

- Monitoring project activities ensuring the quality and integrity of the information is intact.

Required Skills :

- 15+ Years of total experience. 5+ Years of Project Management experience.

- Prior experience with Oracle EBS and Business Intelligence is a must.

- Ability to work across a broad range of business and IT-related subject-matter areas with sensitivity to global impact.

- Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships.

- Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced interactive, results-based team environment.

- Strong management, recruiting, training, coaching, and mentoring skills, coupled with excellent written, interpersonal, and presentation skills.

(ref:hirist.tech)

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