Customer Care Executive
2 weeks ago
Urgently hiring for Non Voice (Chat Process)
*Night Shift
*Salary upto 15.5k in hand
*Fresher HSC/ Fresher graduate
*Location: Malad (Mumbai)
We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.
As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.
*Responsibilities:
- Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
- Identify and escalate priority issues to the relevant team for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
- Stay up-to-date with product knowledge and process changes
- Ensure adherence to company policies and guidelines
**Requirements**:
- Excellent written communication skills in English
- Strong attention to detail and accuracy
- Ability to multitask and handle multiple chats simultaneously
- Willingness to work in Night Shifts
- Freshers are welcome to apply
Qualifications:
- Minimum educational qualification of a high school diploma or equivalent
- Basic computer knowledge and typing skills
- Ability to adapt and learn quickly
**Salary**: ₹13,000.00 - ₹15,500.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Flexible shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Bpo: 1 year (preferred)
- Non-voice: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7738331601
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