Customer Care Executive

4 weeks ago


Mumbai, India Demographic HR Services Full time

Company Overview


Demographic HR Services is a New Generation Skill Development and Manpower Recruitment Company. We specialize in providing organizations with a full-service recruitment solution to efficiently screen and select the most qualified candidates for their job openings. With a team of efficient Recruiters and Support Staff, we cater to clients in various industries, including IT- ITES, Non-IT, banking, Travel, and Retail. With our extensive database and expertise in the industry, we ensure the fulfillment of all our clients' requirements.


Job Overview


We are seeking a Customer Care Executive to join our team at Demographic HR Services. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position located in Mumbai, Maharashtra, India. The ideal candidate will have 1 to 3 years of experience in a similar role and possess exceptional communication and interpersonal skills.


Qualifications and Skills


  • 1 to 3 years of experience in a similar customer care role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multi-task and prioritize tasks effectively.
  • Good knowledge of customer service principles and practices.
  • Proficient in using CRM software and other relevant tools.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Ability to work well in a team environment.
  • Flexibility to work in rotational shifts, including weekends as required.
  • Knowledge of international BPO, call center, and technical support processes is desirable.
  • Experience in the travel industry is a plus.


Roles and Responsibilities


  • Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a timely manner.
  • Handle incoming and outgoing customer calls and emails professionally.
  • Identify and assess customer needs to achieve customer satisfaction.
  • Maintain a high level of product knowledge to effectively answer customer queries.
  • Manage and update customer information in the CRM system.
  • Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
  • Escalate unresolved customer issues to the appropriate department.
  • Follow communication scripts and guidelines to provide consistent and accurate information to customers.
  • Meet individual and team performance targets and KPIs.
  • Adhere to company policies and procedures.
  • Stay updated with industry trends and best practices in customer service.
  • Provide feedback to management regarding customer concerns and suggestions for improvement.







  • Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSGenerate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using thFUNCTIONAL AREACustomer care Executive,Customer care executive jobs in Mumbai,Customer care...


  • Mumbai, India employe hub Full time

    Hello, We are looking for a Customer Care Executive for a reputed firm. Location : Kalyan, Mumbai. Job Title : Customer Care Executive Location : Kalyan Job Overview A CCE is responsible for overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards. Job...


  • Navi Mumbai, India timesjobs Full time

    JOB DETAILS1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to...


  • Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to...


  • Navi Mumbai, India timesjobs Full time

    JOB DETAILS1) New sales opportunities through lead follow-up and outbound cold calls and emails.2) Research on Industrial and Non Industrial Projects across India3) Find correct person to reach through self-research and passing through Operator/Reception4) Understand customer needs and requirements5) Route qualified opportunities to the appropriate sales...


  • Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1) New sales opportunities through lead follow-up and outbound cold calls and emails.2) Research on Industrial and Non Industrial Projects across India3) Find correct person to reach through self-research and passing through Operator/Reception4) Understand customer needs and requirements5) Route qualified opportunities to the appropriate sales...


  • Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:Mumbai,Navi-Mumbai,ThaneVACANCIES: 3QUALIFICATION:GraduationMALE/FEMALE:BothEXPERIENCE: 1 to 2 yearsJOB DETAILS To Attend the outbound calls of customers To identify and convert the opportunities for cross selling Responsible for quality communication and customer servicing Ensure customer delight and consistent service...


  • Mumbai, India Switrus Holidays Pvt Ltd Full time

    We are seeking a skilled and customer-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. You will play a vital role in maintaining positive relationships with our valued customers and...


  • Mumbai, India Switrus Holidays Pvt Ltd Full time

    We are seeking a skilled and customer-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. You will play a vital role in maintaining positive relationships with our valued customers and...


  • Mumbai, India 5 Paisa capital pvt ltd Full time

    **We Having Opening For Customer Care Executive in 5 Paisa capital pvt ltd** **5 Paisa capital pvt ltd** Designation **:Customer Care Executive.** Location **:Thane, Mumbai** **salary : 15000 - 18000 + Incentives ( per month)** **Qualification**: **Graduate freshers** **Graduate experience** **Responsibilities**: - To handle incoming calls of clients...


  • Mumbai, India One Click India Full time

    **Job Details**: One Click India require Customer Care Executive to handle customer queries, suggestions and complaints. One Click India bound to provide satisfaction to their customers. So, we need people who can work hardly and dedicatedly to reach company common goal.


  • Mumbai, Maharashtra, India Candiclie Consultancy Pvt. Ltd. Full time

    **Position: Customer Care Executive** **Industry : Facility / Security only preferred** **Location: Mumbai, Goregaon** **Job Type: Onsite** **Budget: 5-12 LPA( Depends on your experience, current CTC and skills)** **Experience: Minimum 4 years of relevant exp.** **Notice Period: 15-30 Days( Immediate Joiner more preferred )** **Company...


  • Mumbai, India Entero Healthcare Solutions Pvt Ltd Full time

    Looking for Customer Care Executive Attending Calls Resolve queries over phone Raise ticket in system Co-ordinate with Technician and follow up for resolution Good English communication Job Location : BKC, Mumbai Work days : 5 days a week **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance -...


  • navi mumbai, India Adhaan Solution Full time

    Hiring for 10 Customer Care Executive Jobs in Ghansoli, for Freshers, Required Educational Qualification is : Higher Secondary with Good knowledge in Malayalam, Malayalam etc.Malayalam language only


  • Mumbai, India DataScout International Consulting Pvt Ltd Full time

    Designation: Customer Care Executive for **International Furniture Brands** Work Location: Maker Tower E, Cuffe Parade, Mumbai **Salary**: upto 35k per month Age: Below 30 years. **Responsibilities**: - Followup with customer - Customer calling for the leads generated - Responsible for routing customers to the specific departments based on...


  • Mumbai, India Miraj ENTERTAINMENT LIMITED Full time

    Customer care executive job.Need min 10 th pass.With proper resident proof. Experience preferred and fresher welcome.rotational shift.need urgently. **Salary**: ₹10,000.00 - ₹11,000.00 per month Schedule: - Flexible shift - Monday to Friday - Night shift - Rotational shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or...


  • Govandi, Mumbai, Maharashtra, India One Click India Full time

    One _Click_ India require Customer Care Executive to handle customer queries, suggestions and complaints. One _Click_ India bound to provide satisfaction to their customers. So, we need people who can work hardly and dedicatedly to reach company common goal.


  • Mumbai, India Sparnod Fitness Equipment Pvt. Ltd. Full time

    Requirements And Qualification - Prior Experience Is Must - Should Have Good Command In English. **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift Application Question(s): - Are you comfortable commuting to this job's location Wadala, Mumbai? - What is your Notice Period? - How many years of work experience do you have as an...


  • Mumbai, India Sparnod Fitness Equipment Pvt. Ltd. Full time

    Requirements And Qualification - Prior Experience Is Must - Should Have Good Command In English. **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift Application Question(s): - Are you comfortable commuting to this job's location Wadala, Mumbai? - What is your Notice Period? - How many years of work experience do you have as an...


  • Mumbai, India Neu Finesse Full time

    **Position: Customer Care Executive / Customer Service Executive** **Hiring for one of the biggest fintech firm** - Outbound Process - Lead generation is not involves - Strong phone contact handling skills and active listening. - Familiar with Customer Relationship Management systems and practices. - Customer orientation and the ability to adapt/respond to...