Customer Support Executive

2 weeks ago

Kochi Kerala, India Aceware FintechServices Pvt Ltd infopark TBC Full time

Job description

Job Title: Customer and Onboarding Support

Experience Level: 0-2 years.

Education: Any Graduation

**Job Description**:
We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience.

**Responsibilities**:

- Assist customers with the onboarding process, including account setup, verification, and documentation submission.
- Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary.
- Educate customers on our products, services, and features to optimize their usage and satisfaction.
- Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services.
- Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers.
- Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements.

Qualifications:

- Bachelor's degree in any field.
- Fluent in Telugu / Hindi is mandatory plus other local languages is an added advantage
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic knowledge of financial products and services preferred, but not required.
- Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply.

**Benefits**:
Provident Fund

Schedule:
Day shift

Supplemental pay types:
Performance bonus

**Education**:
Bachelor's (preferred)

**Experience**:
total work: 1 year (preferred), Freshers can also apply.

Customer service: 1 year (preferred)

**Language**:
Hindi (preferred), Telugu

Pay: ₹8,216.35 - ₹26,699.64 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9633999636

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