Associate

2 months ago


Goa, India Delhivery Full time

Department- Client Experience- Job posted on- Jul 9, 2023- Employee Type- Permanent- Experience range (Years)- 0 - N.A.**Job Description**:

- Monitoring day-to-day operation, placement, loading and unloading performance
- Analyzing key lanes placement performance and escalating internally to respective teams for improvement.
- Monitoring placement, tracking and detention performance
- Coordinating directly with clients, operation, First-mile & billing
- Performance report evaluation
- Enabling automated MIS for all the clients
- Conduct and drive NPS & CSAT survey
- Should be one stop solution for clients queries and complaints
- Develop clear understanding on internal & external processes and requirements
- Proficient in MS office especially MS Excel and Power point
- Provide an adhoc support through data analysis and various inputs to the client
- Fact based and responsive decision making
- Ability to create, establish and maintain strong business relationships with clients

>> Excellent verbal and Written communication

>> Sound knowledge of MS Office, Excel and power point presentations.


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