Service Now

3 months ago

Gurugram Haryana, India NTT DATA Full time

**Req ID**: 296478

We are currently seeking a Service Now to join our team in Gurugram, Haryāna (IN-HR), India (IN).

Primary Responsibilities and Activities
- Configure and develop the ServiceNow platform based on business requirements from cross-functional teams. Transform ServiceNow business requirements into a viable technical solution.
- Design, develop, test, and implement ServiceNow solutions in alignment with industry best practices.
- Mentor and provide technical guidance to an existing team of ServiceNow admin and developers
- Manage the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access
- Respond to complex issues and requests related to ServiceNow. Troubleshoot reported issues to determine a viable solution. Escalate to the vendor when needed
- Maintain integrity and security of system
- Follow the change process and furnish required artifacts (install results, test results, etc.)
- Prepare and execute test cases (unit and system testing) and work with the team to further build up the automated test suite

Experience Requirements:

- 7+ years of professional experience in a similar role, working with ServiceNow, including the IT Service Management (ITSM) module. Experience with additional modules (Event Management, AI Ops, IT Business Management and GRC, Integrated Risk Management, Privacy Management, Vendor Risk Management, Third Party Risk Management ,CMDB) is an advantage
- At least 2 years' experience in successfully integrating ServiceNow with other systems via APIs and Integration Hub (spokes)
- Knowledge of ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules

**About NTT DATA**

**NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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