Customer Service Representative
6 months ago
Freshers Graduation recquired.
Experience also graduation is mandatory.
Good communication skills.
- Job description: International Voice Process
**Responsibilities**:
**Responsibilities**:
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Ø Participate in Team building activities
Ø Ensure and maintain the security and confidentiality of client data
Ø Ensure Customer Satisfaction
- Experience - Fresher to 3 Years experience in Customer support (BPO)
- Fresher
- **3,00,000 Per Annum **Monthly**-25000 CTC**:
- Experience Package - **4,80,000 Per Annum** Monthly
- **40,000 CTC**:
- **Transport : Two way cab facility (Pick up & Drop) Will be provided in free of cost**
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Schedule:
- Night shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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