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Customer Service Representative

7 months ago

Gurugram Haryana, India JoulestoWatts Business Solutions Pvt Ltd Full time

Freshers Graduation recquired.

Experience also graduation is mandatory.

Good communication skills.
- Job description: International Voice Process

**Responsibilities**:
**Responsibilities**:

- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø Participate in Team building activities

Ø Ensure and maintain the security and confidentiality of client data

Ø Ensure Customer Satisfaction
- Experience - Fresher to 3 Years experience in Customer support (BPO)
- Fresher
- **3,00,000 Per Annum **Monthly**-25000 CTC**:

- Experience Package - **4,80,000 Per Annum** Monthly
- **40,000 CTC**:

- **Transport : Two way cab facility (Pick up & Drop) Will be provided in free of cost**

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 8296828954