Dispatcher/customer Service
2 months ago
**Essential Duties and Responsibilities**
- Acknowledge and accept tenders either directly from customers or from Logistics Coordinators.
- Ensure order is entered into TMS (customer, origin and destination, commodities, equipment/notes, billing/payment info. Import/Export) and other fields as required by the customer.
- Provide designated carrier with Rate Confirmation and confirm all pertinent information has been received and understood.
- Track and trace customer freight to ensure loads are moving on time and will meet the customer’s requirements.
- Provide customers with updates on freight movements according to the customer’s criteria.
- Work with the Logistics Coordinator and the Management team to resolve issues/problems that may arise during the transit of the freight.
- Stay informed about industry trends and competitors to provide the best possible service and solutions.
- Provide back-up support within department during busy periods, vacations and unexpected employee absences.
- Participate in proactive team efforts to achieve departmental and company goals.
- Comply with all safety policies, practices, and procedures. Report all unsafe activities to Management.
- Continually seek to improve the departmental processes for optimum efficiency. Provide leadership to others through example and sharing of knowledge/skills.
Min 1 year experience required in Canada dispatching.
**Job Types**: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person
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