Customer Service
2 weeks ago
**Designation : Asst. Manager - Cust Service - Ocean Export**
**Location : Mumbai**
**Package : 6 Lakhs**
**Experience in Ocean Export only & from Freight forwarding companies only.**
**Customer Service**
**JDs**:
- Coordinating with shipper & overseas office on new bookings, shipment status
- Coordinating with local transporters and shippers to ensure timely and cost effective pick up and movement
- Coordinate with **Customers** for day to day shipments
- Coordinate with Operations for ensuring bookings as per **customer** requirements
- Monitor incoming/ outgoing shipments and investigate with origins on any current/ potential delays.
- Booking with airlines/shipping lines and following up for timely onward connection
- Send routing and follow up with origin and update **customer** with status at all stages till shipment arrival.
- Coordinate between shipper, local transporter and clearing agent/ department to ensure smooth export/import process takes place
Updating shipper & oversea offices on the status of shipment
Maintaining daily status reports
Coordinate with Sales/customers & overseas
System updates as per requirement
Working towards sustainable growth of handling customers business
Good Team player & maintaining cordial relations with internal/external customers
Working towards customer satisfaction & focus on increase in business from existing customer
Any other related duties / projects assigned by the direct supervisor from time to time to meet the business exigencies
Open to adapt new challenges within organization
Basic requirements:
Good communication skills
Should be fluent in spoken and written English
Min 5-6 years of experience in handling ocean/air, export/import shipment
**Salary**: ₹400,000.00 - ₹600,000.00 per year
**Benefits**:
- Provident Fund
Application Question(s):
- Coordinating with shipper & overseas office on new bookings, shipment status,Booking with airlines/shipping lines and following up for timely,Coordinate between shipper, local transporter and clearing agent,handling ocean/air, export/import shipment
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service - Ocean Export, Freight Forwarding: 4 years (required)
**Speak with the employer**
+91 7507233300
Application Deadline: 17/02/2023
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