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Hindi Inbound Process Executive
4 weeks ago
Job Role: - Answer inbound calls and assist customers with their
Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- En sure sales target are met levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 7:00 am to 11:30 pm), Open to work in shifts / rotational offs (For Female shift window will be 7:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)
Age up to 34.
Job location: Karapakkam, Chennai.
**Job Types**: Full-time, Permanent
**Salary**: ₹250,000.00 - ₹380,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Karapakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (preferred)
- Total: 1 year (preferred)
**Language**:
- Hindi (required)
**Speak with the employer**
+91 8838686462
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