Employee Care
5 months ago
Overview:
**About Role**:
We have an exciting role for an Associate - Employee Care to deliver operational services throughout employee life cycle (onboarding to separation). This might be a great fit if you are process-driven and employee service centric to be part of a growing team.
**About Us**:
We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services under Omnicom Media Group: OMD, PHD and Hearts & Science.
Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics) and Media Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together
**Responsibilities**:
**This is an exciting role and would entail you to**
Be responsible for managing and delivering services to employees with operational activities of processes including onboarding, contract change, performance management, C&B, internal mobility, and offboarding.
- Handle incoming calls from employee and address the HR related queries
- Manage to make outbound calls with resolution to employees based on the queries raised
- Analyse and resolve employee queries and take proactive measures by collaborating with different stakeholders internally
- Maintain records of employee queries handled by the individual and presenting the same to the business
- Analyse repeated queries and should highlight it to the supporting teams to do process improvements
- Very good HR knowledge to understand the HR queries and resolve
**You will be working closely with**
You will be closely working with employees, HR, employee experience team and shared services.
Qualifications:
**This may be the right role for you if you have**
- 0 - 2 years of experience HR Helpdesk or HR Generalist role
- Should have experience in handling high volume queries
- Good knowledge on HR life cycle management
- Proficient knowledge of MS Office Suite and the ability to quickly learn new technologies.
- Attention to detail and ensuring data accuracy
- Substantial experience working with Human Resource Management Systems (experience in Darwinbox HRMS is preferred)
- Creative problem-solving ability and employee service centric
- Very good communication skills - both written and verbal.
- Essential stakeholder management skills.
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