Customer Support
3 weeks ago
We are Hiring
Designation : Customer Support
Process : Voice Process (Inbound)
Language:
English + Malayalam
English + Tamil
English + Telugu
English + Kannada
Skills : Average/ Good communication can be considered
Experience : Fresher's
Work location : Marathahalli,Bangalore
Age : 18 - 28
Qualification : Graduate / Undergraduate
Salary : - 13K to 17K
Attendance Bonus : 2000 from OJT day 1 onwards.
(There should not be any unplanned leaves)
Shift timings : 6am to 1am ( Rotational Shift for 9 hrs )
6 day's working & Rotational weekoff
Direct walk-in
Interview rounds : HR / Versant / Ops
ROLE'S & RESPONSIBILITIES:
Issue Resolution: Addressing customer problems, answering queries, and resolving issues promptly.
Information Provision: Providing information about products, services, policies, and procedures.
Order Processing: Assisting with order placement, tracking, and managing returns or exchanges.
Proactive Communication: Anticipating customer needs and reaching out before issues arise, enhancing overall customer satisfaction
Communication Skills:
Excellent verbal and written communication skills.
Ability to communicate technical information in a clear and understandable manner.
Problem-Solving Skills:
Strong analytical and problem-solving abilities.
Ability to handle challenging situations with empathy and professionalism.
Adaptability:
Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Customer Focus:
Demonstrated commitment to customer satisfaction.
Empathy and patience when dealing with customer concerns.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹13,000.00 - ₹17,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Language**:
- English (required)
Ability to Relocate:
- Bangalore, Karnataka: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7358756477
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