Customer Support

1 month ago


Bengaluru Karnataka, India JAC Recruitment India Full time

Customer Support

**Job title**:
Customer Support

**Location**:
Bangalore(East)

**Specialisation**:
**Salary**:
INR 350,000 - 400,000 (Annual)

**Reference**:
PR/108105

**Contact details**:
Akangsha Sahoo

**Job published**:
April 16, 2024 14:11

**Functional Relationships**
- Mission is to correspond to the customer inquiry (delivery, RFQ etc.). Account Receivable collection support, stock management, shipping process handling.
- By communicating/sharing information with sales members
- Managing quantitative data (forecast checking, stock level monitoring) to with information provided by the customer and China team.

**Operation detail**
- ERP system (USSO/GSS) Operation - Inquiry, Maintenance and Usage - CCF; X-Ref; Article Master; Article Supplier Master; Price File / Price Zone.

Sales Order Handling - Order Entry/Input; Order Amendment/ Backlog Changes; Sales Order/Backlog Inquiries; Schedule Expedition; Order Cancellation.
- Shipment Handling - Stock Allocation / Reallocation; Pick note.
- Stock Handling - Stock Movement.
- Quotation Handling - Murata Part No Conversion; Price Draft; Check TP/FP; Check PPT; Create Quotation.
- Global Sample Request.
- **Key Duties & Responsibilities**
- By listening to needs of customers and understanding it, to optimize the current service and operation in order to reduce error and workload.



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