Voice and Accent Trainer

3 weeks ago


Mumbai, India Lumina Datamatics Full time

**Position/ Job Title**:Voice and Accent Trainer

**Key Responsibilities**:

- To train employees on Basic and Advanced spoken English.
- Neutralize accents to sound globally acceptable & comprehensible.
- Proactively suggest ways of improving communication and customer service skills
- Responsible for designing and conducting refresher/retraining modules
- Monitor calls and provide feedback to the existing agents to improve their communication skills.
- Capturing and analyzing feedback.

**Qualifications**:

- 3-6 years experience in voice and accent training
- Excellent communication skills



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