Voice and Accent Trainer
3 weeks ago
**Position/ Job Title**:Voice and Accent Trainer
**Key Responsibilities**:
- To train employees on Basic and Advanced spoken English.
- Neutralize accents to sound globally acceptable & comprehensible.
- Proactively suggest ways of improving communication and customer service skills
- Responsible for designing and conducting refresher/retraining modules
- Monitor calls and provide feedback to the existing agents to improve their communication skills.
- Capturing and analyzing feedback.
**Qualifications**:
- 3-6 years experience in voice and accent training
- Excellent communication skills
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