Capability Development-

1 month ago


mumbai, India HyreFox Consultants Full time

1.feedback mechanisms, particularly the GROW model.

2.Training Needs Identification and Analysis, Root CauseAnalysis and Quartile Management.

3.Sounds in English – Vowel sounds (Monophthongs andDiphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).

4.Manner of articulation and Place of articulation ofEnglish sounds.

Additionally,the candidate must –

·At least 4-5 years of relevant experience as apreprocess trainer, having conducted New Hire trainings on grammar and voice& accent.

·Must have conducted email, call or chat audits, andhave knowledge of different feedback mechanisms (Sandwich model, GROW model,etc.)

·Must have strong knowledge of customer service,culture sensitization, first contact resolution, interpersonal skills, etc.

·No observable errors in grammar and pronunciations.

·Strong knowledge of English sounds (20 vowel and 24consonant sounds), ways to correct sound corruptions, knowledge of major soundcorruptions in people from different regions.

Other Details

Keywords : training
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