International Voice process _Mumbai Powai Full-Time

4 weeks ago


Mumbai, India HyreFox Consultants Full time
PRINCIPAL RESPONSIBILITIES:

* Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

* Understand customer queries received through calls and act accordingly.

* Maintain a healthy and clean work environment & adhere to company policies and procedure.

* Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

* Excellent communication skills.

* Comprehension - Ability to clearly understand the problem statement

* Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

* Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

* Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

Technical skills: -

* Basic Working knowledge of Computer &

* Knowledge of desktop computer system

CANDIDATE SPECIFICATION

Must have

* Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

* Comprehension skills to understand & communicate with all customers effectively.

* Telephone etiquettes.

Don’ts

* Poor grammar and Windows Skills

* Issues with comprehending & communicating effectively with the customer.

* Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA

Important notes:

-5 days working and any 2 week offs.-Should be flexible in 24*7 shifts.

-Should be within Transport Boundary.-IATA certification or Experience in airline ticketing would be an added advantage.

Other Details

Keywords

: .Industry

: IT-Software/Software Services

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