Customer Care Professional

3 months ago

Gurugram Haryana, India Amex Full time

**Description - External**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**
- Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
- Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
- Adherence To Quality And Compliance Guidelines
- Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written and voice communication.
- Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication, Ability to Address 2-3 conversations simultaneously
- Ability To Comprehend & Respond To All Customer Queries (Through Chat as well as Voice in case of BCP situations/Business requirement) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.

**Minimum Qualifications**
- Academic Background: Graduate/Under-Graduate
- Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
- Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
- Ability To Take Independent Decision & Meet Stringent Deadlines
- Typing Speed (25- 35 Words/Minute)

**Preferred Qualifications**
- Effective verbal and written communication skills, Quick Navigation Ability, Web Savvy,
- Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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