Customer Care Executive
6 months ago
Profile: Customer care executive (inbound process)
Location: Gurgaon sec 18 (onsite)
**Salary**: INR upto 20k-25k
Language: Gujarati & Kannada
Experience: Fresher & experience
Qualification: Graduates and under-graduates
Job summary: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Role & responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirement
- Language: Gujarati & Kannada
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Shift: Day shift
Working: 6 days
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Fixed shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Gujarati (required)
- Kannada (required)
Work Location: In person
**Speak with the employer**
+91 7905297739
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