Customer Care Executive

3 weeks ago


Gurugram Haryana, India Smartmovess consultant zone Full time

Profile: Customer care executive (inbound process)

Location: Gurgaon sec 18 (onsite)

**Salary**: INR upto 20k-25k

Language: Gujarati & Kannada

Experience: Fresher & experience

Qualification: Graduates and under-graduates

Job summary: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Role & responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Requirement
- Language: Gujarati & Kannada
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

Shift: Day shift

Working: 6 days

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Gujarati (required)
- Kannada (required)

Work Location: In person

**Speak with the employer**

+91 7905297739



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