![LogFix SCM Solutions Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Hindi Inbound Process Executive
2 months ago
Job Role: - Answer inbound calls and assist customers with their
Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems
used
- Ensure sales target are met
- Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic
customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For
Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)
Job location: Karapakkam, Chennai.
**Job Types**: Permanent, Full-time
**Salary**: ₹250,000.00 - ₹380,000.00 per year
**Benefits**:
- Provident Fund
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Karapakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Speak with the employer**
+91 6382281906
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