Customer Support Executive
2 weeks ago
Job Description:
- Position:
- Customer Support Executive
Experience:
- 1 - 3yrs
CTC:
- Look after below
Work Location:
- Chennai
Mode of work:
- Onsite
Working Days:
- 6 days in a week
Shift Timings:
- 9am - 6pm or 10am - 7pm
Interview mode:
- F2F in office
Open Positions:
- Package for telesales is as follows:
1. Customer SupportLooking for Kandad
2. (2) - Upto 22k take home (no incentives for this role)
**Responsibilities**:
- Handle inbound queries from customers and provide technical and product
- Systematically escalate problems to the relevant owners and teams and follow
through on the resolutions to ensure they are delivered
- Continually collaborate with multiple departments including Customer Support,
Sales, Operations, Back Office, Tech Engineering to understand and develop
product knowledge
- Ownership to improve processes by analyzing escalated cases and working
cross-functionally to reduce resolution time and improve the customer
experience
- Support in various ad-hoc audits and other internal control initiatives on an
ongoing basis
- Be a great culture fit - have the start-up energy and be ready to be on the
move at all times.
**Skills**:
- Positive get-it-done attitude and proud to contribute to the success of a
fast-growing startup
- Great communication skills, both verbal and written.
- Understanding of financial processes
- Self-driven and are proactive in nature
- Stakeholder management
**Requirements**:
- 1-3 years of experience in Customer Support, Customer interaction,
- Experience in the field of Fintech, Insurance & Healthcare is an added
advantage.
- Hand-on experience in handling customers
**Salary**: From ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- West Mambalam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 8766536473
- Health insurance
-
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