Front Desk Customer Service
4 months ago
**Customer Service Responsibilities**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through
open and interactive communication
- Provide accurate, valid, and complete information by using the right
methods/tools
- Meet personal/customer service team sales targets and call-handling
quotas
- Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and
file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Requirements and skills**:
- Proven customer support experience or experience as a Client Service
Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of
characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹20,000.00 per month
Work Location: In person
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