Cse (Customer Support Executive)
2 months ago
1) Taking Customer Complaints on Phone
2) Raising Service Ticket on the ERP System on Computer
3) Checking the Trackster Tracking system to understand complaint
4) Allocating the Service Ticket to Field Team
5) Coordination between Field team and Customer for service visit and call closer.
6) Updation of Call Closure details in the system and also to customer.
7) Visit charge invoice and its collection from customer.
8) Monitoring Expenses of field team.
9) Computer and English knowledge desired
10) Preparing daily, weekly, monthly reports
11) Activation and Management of SIM Cards required for Tracking
12) Activation and Management of Tracking platform of Trackster/Mahakhanij/RTO
13) Other Relevant Activities
14) Payment Followup
15) Coordination with Internal Teams.
16) Maintaining Service Inventory
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
**Speak with the employer**
+91 9819109211
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