Service Coordinator

6 months ago


Pune, India Prasa Infocom & Power Solutions Pvt Ltd Full time

**Position
- Service Coordinator (UPS Division)**

**Job description**

Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers. Prasa has portrayed itself as the leading solution provider for mission critical infrastructure.

Prasa has been one of the pioneers in mastering the art of building end-to-end data centers for a prestigious list of customers. We have served thousands of happy customers across various industries with our IT infrastructure and power solutions.

We have implemented 100+ data centers & clocking. **We are Platinum business partner of Vertiv Energy (Emerson Network Power).**

**Responsibilities**:

- Assign the calls to Service Engineer and follow up till call closer
- Ensure Customer Complaints & queries are met urgently, Resolve Complaints
- Analysing service calls
- Monitoring call closer ratio
- Coordination with customer & internal team
- Preparation of Quotations of services, Equipment, AMC & Spares
- Data consolidation of Spare & Service Charges
- Ensure achievement of installation, PM & breakdown calls as per plan
- Track daily service activity & update reports in SAP
- Ensure all customers are catered for in a timely manner
- Have to handle AMC claims related work
- Coordinate with Vertiv team for claims related work
- You will have to shoulder additional responsibilities given to you by management as and when needed by the Company

**Skills Required:

- **
- Any technical Graduate
- 1+ year experience
- Experience from Electrical industry is preferred
- SAP knowledge is preferred

**Job Location
- Kothrud (Pune)**

Should be available for face to face interview at our Pune office and comfortable to work from office in Pune.

**Salary**: ₹19,166.00 - ₹45,833.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8806667966


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