Associate Operations Processor

3 weeks ago

Hyderabad, India WELLS FARGO BANK Full time

**About this role**:
Wells Fargo is seeking an Associate Operations Processor Performs Research and resolution of exceptions arising out of check processing errors such as encoding errors, misreads, listing errors, posted twice, etc. Additionally, the team processes errors / images that are illegible or bad, also called as non-conforming images. Provides research and resolution of bank to bank transaction errors, Wholesale customer adjustments, over-the-counter retail customer deposit disputes and missing work. Team researches and resolves errors that occur during processing of checks through internal departments or from other banks

**In this role, you will**:

- Perform general clerical operations tasks that are routine in nature receiving
- Receive, log, batch, and distributing work
- File, photocopy, and answer phones
- Prepare and distribute incoming and outgoing mail
- Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
- Work under close supervision following established procedures

**Required Qualifications, US**:

- 6+ months of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Required Qualifications, International**:

- University degree in Business or related discipline
- Strong analytical skills.

**Desired Qualifications**:

- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received
- Strong verbal & written communication skills
- Attention to detail
- Excellent data entry skills
- Good Math, reconciliation and accounts skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing.

**Job Expectations**:

- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and to work overtime
- Ability to succeed in a team environment.
- Ability to learn quickly and transfer knowledge.
- General understanding of the reconciliation concepts.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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