Operations Processor

1 month ago

Hyderabad, India WELLS FARGO BANK Full time

**About this role**:
Wells Fargo is seeking an Operations Processor...

**In this role, you will**:

- Perform moderately complex operations duties in support of either a service center or department environment
- Require considerable knowledge of company personnel policies and practices
- Collect data and prepare related operational reports
- Prepare input forms for automated data processing system
- Utilize the company's internal operations to perform duties
- Coordinate projects
- Furnish information to authorized persons
- Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

**Required Experience**:

- Having excellent written and verbal communication skills in English language
- He/she needs to clear Versant assessment
- Having 1 - 4 years of work experience in voice support process for BPO/Call Centre environment.
- Having voice((inbound call handling) support experience in handling US or NATAM customers is preferred.
- Having experience in query management for HR Tier 1 (HR Helpdesk) for BPO/Contact Center/HR Shared Service Center is preferred

**Qualifications**:

- Graduate in Commerce, Arts stream or equivalent

**Job Expectations**:
**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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